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Terms & Conditions

Our online store invites you to buy Goods from us. When payment has been received in full from you then, a legally binding contract with you will only arise with trading as Merit Blinds.

Please enter all details carefully in the payment section. If you leave details blank, your payment will not go through. If you wish your blinds to be delivered to your home address, the address you enter must exactly match that of your bills are sent to. If you wish to have your blinds delivered to a different billing address, please fill in all fields with full name and address, otherwise, you will not pass our secure security section. We shall notify you of acceptance of your order by email.


As the blinds which you order are manufactured according to the measurements you provide in your order, it is very important that your measurements are accurate. Please ensure you double- check your measurements before submitting your order, as we will not accept returned goods if measured incorrectly. Please check your measurements using our guide- NB by accepting our terms and conditions you confirm that you have done this. Click the link below to check our measuring guide....

For Eco Thermal Cassette Roller Blinds With Side Bars & Fitting Eco Thermal Roller Blinds.

Edge fitting blinds the video for this:-

When we manufacture your blinds we reserve the right to select the components that are available from our manufacturer’s catalogue to produce your blind. There are often a number of trucks or travellers for example that may fit your head rail. Another blinds company may choose different components from the manufacturer’s catalogue from us.

Please also check the options made on your order. We are unable to accept responsibility for wrong choice selection once blind have gone into production and have been made as your blinds are a made to measure product.

If you wish to purchase a blind, when paying for your blinds, please enter your card details carefully and double check your entries.


Each product comes with a 12 months warranty from the date of purchase. This warranty does not apply to any defect caused by improper installation, alteration, abuse, misuse or exposure to excess moisture. This warranty does not cover normal wear and tear, such as the natural deterioration of fabric and changes in colour that take place over time.


Delivery takes approximately 7-15 working days depending on order volumes, blind selected, stock and couriers. PLEASE EXPECT DELAYS OVER PUBLIC HOLIDAYS. We deliver throughout the UK to the address specified on your order from our online shop. We advise all customers who are booking a handy man or fitter to install their blinds, not to book a date for them to be fitted until your order has been delivered and that you have checked that their are no defects and that all parts and brackets are complete.

All deliveries must be signed for. If on receipt of your blinds you notice that the box/es is/are damaged, then please draw this with the courier attention and signed DAMAGED. This is very important in assisting us with claims against the courier. Please note we are unable to claim for damaged goods if you ask the carrier to leave your parcel in another location without a signature. If the goods are damaged in this instance then we would not be able to remake your blind/s free of charge.

On receipt of your blind/s please check that you have the correct items. If there is something missing or damaged, please let us know within 3 days of receipt. Please do not try to repair it as it will invalidate your guarantee.

All of our blinds are made to measure and we would need time to make them and deliver. The specified delivery terms do not apply during busy times of the year in addition to Bank Holidays, Christmas and Easter.

The made to measure blinds are made according to your sizes and therefore cannot be resold and you must agree before buying that the Consumer Contract Regulations 2013 cannot apply to our sales agreement.

We may refuse to accept an order:
(a) Where goods are not available;
(b) Where the customer fails to enter their full address and post code that can be verified by their bank.
(c) Where we cannot obtain authorisation for your payment;
(d) If there has been a pricing or product description error;
(e) If you do not meet any eligibility criteria set out in our terms and conditions ;
(f) We have insufficient stock to make and deliver the goods ordered;
(g) If you have ordered from a County, Island or Country where we do not deliver to;
(h) The goods ordered unknown to us have suddenly been discontinued.

We shall have no liability to you for any failure to deliver ordered goods for any delay caused by events or circumstance beyond our control, including strikes, disputes, system breakdown, network access, flood, fire, explosion or accident. Our prices maybe subject change without notice.


Refunds on duplicate payments (Where the customer clicks refresh on the final payment screen or clicks the 'checkout' button more than once) will be refunded minus 5% to cover our credit card processing costs.

There is no cancellation permitted once you are in receipt of your order. We reserve the right to decline and cancel your order if one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in pricing information.

Contact Us If you require any assistance.

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